Returns & Refunds Policy

1. Returns

• Eligibility: Products must be returned within 30 days of purchase, unused, in original packaging, and in resalable condition.

• Process: Contact our Customer Service at office@chiefsaustralia.com or call 07 5493 8868 to initiate a return. Provide your order number and reason for return.

• Shipping Costs: Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

2. Refunds

• Processing: Refunds are processed within 7 business days upon receipt and inspection of the returned item.

• Method: Refunds are issued to the original payment method.

• Non-Refundable Items: Custom orders, clearance items, and gift cards are non-refundable.

3. Exchanges

• Defective or Incorrect Items: If you receive a defective or incorrect item, contact us within 7 days of receipt for an exchange or refund.

4. Contact Information

For any questions or concerns regarding returns and refunds, please contact us at:

Chiefs Australia

Email: office@chiefsaustralia.com

Phone: 07 5493 8868

Address: 3/6 Textile Avenue Warana, Queensland 4575 Australia

This policy is subject to change without notice.